These are real inbound calls from homeowners. The first three are the biggest-ticket jobs. The rest covers the variety you'll see — pier-and-beam, slab leaks, hairline cracks, concrete pads, brick gaps, helical piers, commercial, niche concrete work. Listen with the caller's own words above each player.
Highest-value calls. The kind of inquiry that turns into the biggest tickets.
"I'd like to get a bid on a new foundation for an existing house. In East Austin. We bought the house quite a while ago. It's 100 years old. It's on blocks and cedar posts. We've got some sinking on the outside piers and the inside piers aren't sinking, so the floor's pushed up in places. We're not in the worst shape, but it's not very level. We need something that's modern so we can actually get someone to adjust it later."
"I'd like to see about getting a quote on a repair to a concrete slab at my house. It's just a slab that's cut. That's off of our enclosed patio. It's got a uneven — it's like it's dropped on one side. It's a slab that's not attached to the house."
"I was calling to see if you also do just lay some smaller concrete pads. If you could pour a 4 by 6 concrete pad for me. I have a little storage shed that I'm going to be storing a generator in, and I just want to make sure that I have a solid base for that. Just right up against my house."
Smaller and edge-case calls also route through these numbers. Listen for the niche language — pier-and-beam, slab leak, helical piers, parging on CMU, expansion joint gap. Confirm each one is in-scope for your team before launch.
"I called the homeowners insurance, and they told me I had to get some estimates. In the entrance hall, when you first come in the front door, I got three tiles that have a crack going across them, and the front door is sticking. I mean, you got to get two hands and put your leg up on the wall just to get the damn door open."
"I have a small crack in my foundation. It's not structural. It's like a vertical hairline crack. Our house was built seven years ago. We built the house, and I'm looking for some estimates. It might even be under warranty."
"I'm having what I think is a foundation issue with the pier and beam house. I've got wood floors, and they feel soft in a few spots and real soft in a couple spots. I've had a little bit of a faint smell of kind of like wet wood — which makes me think maybe something in the subfloor of the foundation, maybe there's a piece of rotting wood or something in there."
"My name is DL, I'm with Keller Williams. I have a client who just tentatively booked an appointment for an inspection for us for Monday. She mentioned that you guys don't usually do repairs prior to closing."
"I don't know that I have a problem, but I have a water line that broke in my slab, and it's got water coming up. In one area. And then it's coming out in another area, like 20 feet away. I gotta talk to a plumber about fixing it, but I'm concerned about any damage."
"I was going to see if I could make an appointment to have someone come look at something on the outside of my house. I had some wire fall from the side of the house, and when I just went out there, I had to turn the flashlight on, and it looks like — I guess maybe where there was expansion joints or something — it kind of opened up a little bit."
"We've had a structural engineer look at our foundation, and he's recommending helical piers. I think I saw on your website that you work with that. Is there an email address I can send the engineer's report to?"
"I'd like to see about getting an estimate or an inspection. It appears like the one corner of my slab is sinking and it's causing damage to the floors and to doors and to the upstairs bathroom."
"Do you guys do foundation repairs for commercial buildings? Like multifamily buildings? Apartment complex. We're trying to get some quotes to fix the foundation issues in one of our buildings."
"I've got some repairs that I need on parging at my house. And then also a concrete stair that has cracked on the riser, and so I need that crack repaired and kind of resurfaced. I have a CMU wall that has parging in front of it. Parging is the coating that you put on top of a retaining wall or foundation base, and that is cracked. I have a poured concrete stairway that has cracked, and I need that fixed and filled."